Trust in digital has become business critical, Lars Steffen, Director of eco International, says - because bad user experience does not induce customers to buy. Read more on dotmagazine.

In this issue, dotmagazine explores how industry, government, law enforcement, and civil society can work together to make the Internet bigger, better and safer for everyone.

Rafael Laguna, CEO of Open-Xchange talks to Julia Janssen-Holldiek from the CSA about innovating email and achieving security through openness. Read more on dotmagazine.

Willem Voogt from Aangetekend B.V. draws the comparison between attention value in physical and electronic mail, and looks at the influence of the eIDAS Regulation and the GDPR on email reliability. Read more on dotmagazine.

John Levine from the Universal Acceptance Steering Group at ICANN speaks to Julia Janssen-Holldiek (CSA) about the potential of internationalized email addresses to communicate with billions. Read more on dotmagazine.

eco and the CSA will be strongly represented at this month’s M3AAWG Meeting in Canada, with Julia Janssen-Holldiek and Florian Mielke from the CSA attending, and Patrick Koetter, Leader of the eco Competence Groups Email and Anti-Abuse presenting. We spoke to Patrick about what he’ll be talking about.

dotmagazine explores the interplay between online and offline identities, identity management & authentication, and compliance with eIDas & the GDPR.

eco – Association of the Internet Industry are delighted to welcome their new team member Sebastian Kluth, Technical Lead with the Certified Senders Alliance (CSA). In a brief interview, Sebastian gives us an insight into his background – and what this can contribute to the CSA.

Neal McPherson from 1&1 IONOS, on handing back control of data & identity management to the user through implementing the open ID4me single sign-on standard. Read more on dotmagazine.

Magnus Eén from Westwing and Dr. Conny Junghans from 1&1 spoke to Julia Janssen-Holldiek (CSA) about introducing schema.org to enhance commercial emails. Read more on dotmagazine.