- Consortium publishes free e-learning course for technical service professionals
- According to the German Centre of Competence for Securing Skilled Workers (KOFA), there is a shortage of around 28,700 IT specialists in Germany.
- Training materials show best practices for assistance systems in industry and SMEs
- AI relieves skilled workers of repetitive tasks and alleviates the shortage of skilled workers in industry
The consortium of the Service-Meister funding project published their new German-language e-learning course for technical service professionals in October 2022. In it, skilled personnel will be trained in the use of artificial intelligence in industrial applications. A major challenge is the shortage of skilled workers. According to the German Centre of Competence for Securing Skilled Workers (KOFA), there will be a shortage of around 28,700 IT specialists in Germany in 2022. The new e-learning course is an offer to train employed specialists and relieve existing teams.
In the e-learning course, participants learn, for example, how to use and introduce chatbots, smart ticket systems, or other AI applications for their work. The e-learning course comprises six chapters with practical insights from the funding project. It aims to make it easier for SMEs to get started with AI applications. The course is now available free of charge for professionals and companies and is offered on the AI Campus.
The Service-Meister funding project explores the use and benefits of artificial intelligence in five “speedboat projects“ and practical use cases. “With Service-Meister, we are leveraging the enormous potential that artificial intelligence offers SMEs,” explains Andreas Weiss, Head of Digital Business Models at eco – Association of the Internet Industry e. V. The project is funded by the German Federal Ministry of Economy and Climate Action (BMWK) and prevailed in the AI Innovation Competition 2019. The project shows initial interim results in the service catalogue, which lists AI solutions from the use cases with their specifications.
AI curriculum: New learning programme for academies and further education institutions available
The project will result in a learning programme for in-company continuing education with three parts: Comprehensive training materials in the form of a curriculum form the basis and are now available for academies and further training institutions. The curriculum conveys technical principles of AI processes and shows illustrative practical examples from industry. Among other things, professionals learn how to assess the benefits of AI applications for their company.
“With e-learning as the second part, we want to actively enable professionals to develop their own starting points and ideas for their company,” explains Andreas Weiss from the consortium leader eco. With the avatar “Gloria”, especially developed for the learning programme, professionals learn in a practical, clear and low-threshold way how they can use AI as a tool to support them in their everyday work. Targeted further training is intended to promote specialist knowledge and the innovative strength of SMEs. The training emphasises the usability of AI as a tool for SMEs.
In the coming months, the third part of the teaching programme, the “Train the Trainer” programme, will be published. It is aimed at teachers in further education institutions. A 16-hour online training course trains experts to become AI trainers, who in turn can pass on their knowledge in external or in-house training courses.
Alleviating the shortage of skilled workers and relieving the burden on personnel
Many service processes can already be supported by AI applications today. These include, for example, automatic anomaly detection for the maintenance of industrial plants, predictive maintenance and the remote maintenance of machines and devices. The Service-Meister developments relieve skilled workers of repetitive tasks and help to save unnecessary travel. At the same time, the Service-Meister project is counteracting the shortage of skilled workers in industry. In the coming months, the AI services developed are to be standardised to the maximum and made available to other companies in a way that is easy to use.
You can find out more about Service-Meister at servicemeister.org.
You can register for the German-language course here.