Digital transformation successfully applied to customer communication can become a marketing differentiation factor and a crucial part of the brand experience, Lucie Poisson from 1&1 explains.

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Email is far from dead: It is an essential tool for brands and has evolved into a strong link in the customer journey, according to Christian Hanke from Edenspiekermann.

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Email has been around a long time now, but it’s still got a lot of life left in it. Marcel Becker from Oath explains how email will evolve in the future.

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How presence management makes it possible to work more elegantly in a simple way - Detlev Artelt from aixvox offers advice to companies for the successful transition to new modes of working and managing.

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