In today’s dynamic world of work, innovative technologies such as artificial intelligence (AI) and the Internet of Things (IoT) are becoming increasingly important. These developments are enabling the creation of smart offices and hybrid working models that promote flexibility and efficiency. The trend towards “smart offices” and the integration of advanced technologies is revolutionising not only the way we work, but also the design of our working environments. Under the title “Smart Office, AI & Co. – The brave new world of work”, the New Work Competence Groups and IoT are holding a joint event at Hewlett Packard Enterprise in Böblingen on 12 September. We spoke to Thomas Strasser, Worldwide Chief Technologist – Workplace Productivity, Hewlett Packard Enterprise, about the role of IoT and AI for the workplace of the future.
What role does the Internet of Things (IoT) play in the development of smart offices and how can the technology be used to make the workplace of the future more efficient and user-friendly?
Thomas Strasser: The Internet of Things (IoT) is a key technology for the development of smart offices that can adapt to the needs and preferences of users. IoT makes it possible to collect, analyse and use data from various sources to optimise the working environment. For example, IoT sensors can record the room temperature, air quality, lighting, noise levels and the presence of people and regulate them accordingly. This can not only reduce energy consumption, but also improve the well-being and performance of employees. IoT can also help to facilitate collaboration and communication by displaying the availability and status of rooms, devices and colleagues and simplifying the booking and utilisation of resources. IoT can also increase security and data protection by controlling and monitoring access to sensitive areas and information.
How do you see the role of artificial intelligence and automation in the design of smart offices and their impact on productivity and employees?
Strasser: Artificial intelligence and automation are key components of smart offices that can increase the efficiency, flexibility and adaptability of work processes. By using artificial intelligence and automation, routine, repetitive and time-consuming tasks can be taken over, optimised or supported so that employees can focus on creative, strategic and value-adding activities. For example, chatbots, voice assistants and intelligent search systems can make it easier to obtain and process information, virtual assistants can support scheduling and project management, and intelligent algorithms can improve the analysis and visualisation of data. Artificial intelligence and automation can also promote employee learning and development by providing personalised and adaptive learning content and platforms. These platforms can offer feedback and recommendations, taking into account the competencies and needs of the learners. However, artificial intelligence and automation must also be used ethically, transparently and responsibly to avoid or minimise potential risks such as discrimination, bias, surveillance, manipulation or job loss. It is therefore important that companies involve employees in the design, implementation and evaluation of artificial intelligence and automation, and provide them with the necessary training, support and co-determination to increase acceptance and trust in the technologies.
Which technological innovations in the field of smart offices do you think are the most promising for shaping the workplace of the future, and how can companies implement them effectively?
Strasser: Smart offices are technological innovations that can shape the workplace of the future. They include:
- Smart sensors and IoT devices that adjust environmental conditions.
- Smart lighting and windows that utilise natural light and views.
- Smart furniture and ergonomic solutions that promote posture, movement and flexibility.
- Intelligent security and access systems that facilitate identification, authentication and authorisation.
- Intelligent conferencing and communication systems that improve collaboration and information sharing.
For effective smart office implementation, companies must:
- Include employee needs, expectations and satisfaction.
- Define and communicate the goals, strategies and metrics for smart offices.
- Ensure the technological infrastructure, security and data protection of smart offices.
- Provide training, support and incentives for employees.
How will the increasing flexibility of working models, such as hybrid working, change the requirements for smart offices in the next five to ten years?
Strasser: That’s a very interesting question that I can’t answer unambiguously. I think that the flexibility of working models brings both opportunities and challenges for smart offices. On the one hand, flexibility requires offices to be highly adaptable and networked in order to fulfil the different needs and preferences of employees. For example, offices must be able to optimise room occupancy, lighting, temperature, acoustics and IT equipment depending on the situation and user profile. On the other hand, flexibility also offers the opportunity to make offices more sustainable and efficient, for example by reducing energy consumption, CO2 emissions, space requirements and operating costs. For example, offices can use sensors and algorithms to determine the actual need for resources and adjust accordingly. I believe that smart offices will become more and more of a competitive factor for companies that want to attract and retain the best talent in the coming years.
Thank you very much for the interview, Mr Strasser.
