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DE-CIX Switches for Teleco

Great Britain Allows Police Access to Phone and Internet Records

In Great Britain, a law that gives police and security services access to phone and internet records has passed all legislative steps, including the Queen’s approval. The Data Retention and Investigatory Powers Act 2014, also known as DRIP, replaces an earlier surveillance law that the European Court of Justice found interfered with fundamental privacy rights. Critics say the new law is worse than the one it replaces.
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Service Trends 2014: Stronger Customer Loyalty Through Unified Communications

Greater efficiency through social media and co: eco explains how companies can use the available channels for customer dialogue to the best advantage.

New technologies, more channels and ever higher expectations from the target groups: The demands for contemporary customer communications have been increasing in numerous sectors for years. As eco – Association of the German Internet Industry has analyzed, the key to a sustainable improvement in customer relations for companies is a well thought-out Unified Communication strategy. Detlev Artelt, Leader of the eco Competence Group Unified Communications, explains: “Interminable queuing and inflexible service hotlines are now a thing of the past. Customer requests must be answered quickly and efficiently using the right communication channels. This also includes, alongside the modern call-center solutions, service chats and social media. Particularly with requests for support, demands for refunds or complaints, fast reaction times are an absolute must today, in order to retain customers.” Continue reading

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More Independence for Federal Data Privacy

The office of Germany’s Federal Commissioner for Data Protection and Freedom of Information is part of the country’s Federal ministry of the Interior. This office is under direct government control, a set-up that has been declared unlawful by the European Court of Justice in 2010.
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EU Follows the Money

The European Commission is trying new paths to protect intellectual property. One, an action plan for fighting infringements of intellectual copyright laws in the EU, is a follow-the-money approach. Rather than pursuing individuals who use file sharing platforms, this approach tries to ‘deprive commercial-scale infringers of their revenue flows.’ A key concept is to convince advertising agencies to stop advertising on platforms known for illegal file sharing and thus render the platforms unprofitable.
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